A: Most of Australia’s tap water meets quality standards, but that doesn’t necessarily make it the healthiest option—it simply meets the minimum standard for drinkability. In Western Australia, South Australia, and Queensland, water quality is generally worse than in Victoria due to groundwater issues.Additionally, water can become contaminated during transmission through pipes, picking up substances such as microplastics, heavy metals (like lead or copper), and minerals that can cause buildup in appliances.

A: Drinking unfiltered or contaminated tap water over a long period can lead to various health issues. Common contaminants include heavy metals like lead, mercury, and copper, as well as bacteria and viruses. Prolonged exposure to lead can cause neurological damage, especially in children, leading to developmental delays and learning difficulties. Mercury exposure may cause kidney damage and affect the nervous system. Copper at high levels can cause gastrointestinal distress and liver damage.Bacterial contamination, such as E. coli or Legionella, can lead to gastrointestinal illnesses, including diarrhea, nausea, and vomiting. Additionally, prolonged consumption of chlorine or chloramine, commonly used in water treatment, may increase the risk of bladder cancer and other health complications over time. Regularly using filtered or purified water helps mitigate these risks.

A: Recent reports from Australian official authorities have raised serious concerns about the quality of the nation’s tap water. Experts have described the country's drinking water standards as an “international embarrassment,” highlighting the presence of harmful substances like PFAS, microplastics, and heavy metals (7news, 9news, Pedestrian.tv). Additionally, some Australians have reported finding unfiltered particles in their tap water (Yahoo News). These issues emphasize the importance of using a water purifier, like H2O, to ensure cleaner, safer drinking water.

A: PureFlow technology is a cutting-edge filtration system that goes beyond traditional RO systems by using multiple layers, including advanced RO membranes, to remove a wider range of contaminants. Unlike standard RO systems, which may use artificial anti-scaling agents, PureFlow introduces no artificial additives, ensuring safer water. It also maintains optimal flow rates while efficiently reducing Total Dissolved Solids (TDS), offering superior filtration performance and durability.It effectively removes over 99.9% contaminants such as:Microplastics (1 µm - 5000 µm)Bacteria & Viruses (0.02 µm - 0.4 µm)Heavy Metals (Lead, Mercury) (0.0002 µm - 0.0003 µm)Harmful Chemicals (PFAS, Chlorine, Fluoride) (0.0001 µm - 0.0003 µm)This system ensures your water is free from harmful substances and safe for daily use.

A: No, the minerals in water are so minimal that it would take several litres of mineral water to equal the minerals in just one drop of coffee or tea. Most of your essential minerals come from food, not tap water. In fact, unfiltered water can contain harmful contaminants like heavy metals and bacteria, which are far worse for your health. Drinking clean, filtered water is much safer and healthier.

A: Our products are designed and shipped from Australia. They are manufactured and assembled at our trusted supplier in China.

A: The H2O system meets the highest Water Efficiency Standards, ensuring both water conservation and environmental responsibility. Modern RO systems are much more efficient, and some even recycle water to reduce waste. The small amount of wastewater produced can also be reused for other purposes, such as watering plants or flushing toilets. Additionally, by using an RO system, you reduce the need for bottled water, saving even more plastic and helping the environment.

A: The difference in taste between pure (RO or filtered) water and tap water mainly comes from minerals and chemicals. Tap water often contains minerals like calcium and magnesium, giving it a "mineral" taste, while chlorine or other chemicals used in treatment can add a slight "metallic" flavor. Pure water, having these minerals and chemicals removed, tastes cleaner and more neutral, though some may describe it as "flat."

A: Many RO systems on the market, like Zip, are priced over $5,000, making them quite expensive. However, our products are available at less than half that price. At H2O, we’re committed to making this high-end technology, once a luxury for the wealthy, more affordable and accessible to everyone.Beyond technology, we are also dedicated to an environmental mission—providing pure, sustainable water to underserved communities.