Shipping policy
The following shipping terms apply to H2O Stores. Please read these terms carefully before placing any orders on the h2ostores.com site.
0. Background
0.1 H2O Stores has warehouse distribution services in United States and Australia.
1. Shipping and Delivery
1.1 H2O Stores offers shipping to customers in the United States, Canada, Australia and New Zealand subject to product availability and any delivery restrictions that may apply to particular locations or products.
1.2 Shipping to other countries may be available upon request. Additional shipping charges, duties, taxes, customs fees or other import-related costs may apply.
1.3 Certain products may not be available for delivery to all states, provinces, territories, remote areas or other locations.
2. Shipping Costs
2.1 Shipping costs are calculated based on factors including your delivery address, the product ordered and the shipping method selected.
2.2 Applicable shipping charges will be displayed at checkout before you complete your purchase.
2.3 Where applicable, customs duties, import taxes, brokerage fees or other government charges may be payable separately and may not be included in the shipping charge displayed at checkout.
3. Estimated Delivery Times
3.1 Estimated delivery timeframes may be displayed on the relevant product page or during checkout.
3.2 Typical delivery estimates are:
Metro areas: 2–3 business days
Regional areas: 4–6 business days
Remote areas: 5–12 business days
3.3 Delivery timeframes within the United States and Canada vary depending on the delivery location, shipping method, product availability and fulfilment location.
3.4 All delivery timeframes are estimates only unless H2O Stores expressly states that a particular delivery date is guaranteed.
3.5 Actual delivery times may vary due to factors including carrier workload, weather, public holidays, customs processing, border inspections, remote-location access and other circumstances outside our reasonable control.
3.6 If you require expedited delivery, please contact support@h2ostores.com before placing your order. Expedited delivery may not be available for all products or destinations.
4. Processing Times
4.1 Orders are generally processed and dispatched within 1–2 business days after payment has been successfully received.
4.2 Processing times may be longer during peak sales periods, public holidays, promotional events, periods of unusually high demand or where an order requires additional verification.
4.3 Business days exclude weekends and public holidays applicable to the relevant fulfilment location.
5. United States and Canada (North America)
5.1 Orders to cusotmers in North America are shipped from our warehouse in the USA.
5.2 Orders delivered within the United States from our U.S. warehouse will generally not be subject to customs or import charges.
5.3 Applicable sales taxes or other taxes may be collected at checkout where required.
5.4 Orders delivered to Canada from our U.S. warehouse are international shipments and may be subject to Canadian customs clearance, GST/HST, provincial taxes, duties, surtaxes, brokerage fees or other import-related charges.
5.5 Where H2O Stores collects applicable Canadian duties, taxes or import charges at checkout, this will be shown as part of your order.
5.6 Where those amounts are not collected by H2O Stores, you may be required to pay applicable charges to the carrier, customs authority or other relevant party before or upon delivery.
5.7 H2O Stores does not control customs authorities or border processing and cannot guarantee the time required for customs clearance.
6. Delivery Delays
6.1 Once an order has been provided to a third-party carrier, delivery is carried out by that carrier.
6.2 H2O Stores is not responsible for delays caused solely by circumstances outside our reasonable control, including:
- carrier delays;
- customs or border inspections;
- severe weather;
- natural disasters;
- public holidays;
- industrial action;
- transportation disruptions;
- incorrect or incomplete delivery information supplied by the customer; or
- other events outside our reasonable control.
6.3 If your order is significantly delayed, lost or appears to have stopped moving in transit, please contact support@h2ostores.com. We will take reasonable steps to assist you, including liaising with the carrier where appropriate.
7. Consumer rights
7.1 Nothing in this Shipping and Delivery Policy limits, excludes or modifies any rights or remedies you may have under applicable consumer protection laws.